1. Windows Central Question's Avatar
    the main screen comes on and I can tap to go to another screen or scroll up and down, however once I move off the main screen the bottom buttons don't work to get be out of app or back to home screen.
    I have had the phone for over a year and it has been great until yesterday? Has anyone else had this problem? Is there a fix? Or is it just broke. Haven't dropped it an has been in case since new.
    11-09-2014 07:40 AM
  2. Erractic Lumia's Avatar
    Have you tried a soft reset? If not a hard reset may work (make sure to back up all your data), if it still doesn't work then try Nokia recovery tool. If still no help then its a hardware fault and needs a repair
  3. anon9169769's Avatar
    Have you tried a soft reset? If not a hard reset may work (make sure to back up all your data), if it still doesn't work then try Nokia recovery tool. If still no help then its a hardware fault and needs a repair
    Loco5150 likes this.
    11-09-2014 07:49 AM
  4. Loco5150's Avatar
    You can try these things, in this order: Soft reset, hard reset, Nokia Software Recovery Tool and take it in to service.

    Remember that with hard reset you will loose all data.
    11-09-2014 07:50 AM
  5. Loco5150's Avatar
    Have you tried a soft reset? If not a hard reset may work (make sure to back up all your data), if it still doesn't work then try Nokia recovery tool. If still no help then its a hardware fault and needs a repair
    Hahaha.. Great minds think alike...
    anon9169769 likes this.
    11-09-2014 07:51 AM
  6. anon9169769's Avatar
    Hahaha.. Great minds think alike...
    Lol and both at the same time
    11-09-2014 07:55 AM
  7. panchovx's Avatar
    Any drops? I think its a faulty digitizer. Do that the other people says. If you cannot solver the issue you need to replace the digitizer( it means the entire screen).
    11-09-2014 07:58 AM

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