1. WPCentral Question's Avatar
    AT&T Windows Lumia 1520 phone. Updated Cortana 8.1. Phone crashed. Only showing blue screen. AT&T will not replace. AT&T states it is a Windows software problem, not a phone problem. What do I do?
    11-12-2014 09:45 AM
  2. Nabkawe5's Avatar
    I have no idea what your problem is but nothing can't be fixed with Nokia software recovery
    http://download.fds-ncom.nokia.com/s...lInstaller.exe

    Support - - Microsoft - Malaysia

    User data if any will be lost, I know it'll get fixed don't worry just follow the instructions.
    11-12-2014 10:01 AM
  3. Nabkawe5's Avatar
    For the future Its either a Nokia Lumia 1520 OR a Lumia1520 and the update name is WP8.1 or Cyan. :)
    11-12-2014 10:02 AM
  4. blue1k's Avatar
    Ya just do a software recovery as mentioned above. No need to return it.
    11-12-2014 10:22 AM

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