1. Windows Central Question's Avatar
    The new way to screenshot on 8.1 is the volume and power button. It worked one time when I first updated to 8.1. Now it wont work at all. The volume goes all the way up, and then my phone goes to the "pull down to shut off" screen.
    11-22-2014 09:11 AM
  2. Laura Knotek's Avatar
    My phone won't take screenshots even when I push volume up and sleep bottom it just goes to sleep and I tried sleep and window buttons and it tells me something changed how do I fix that
    You need to press those buttons simultaneously.
  3. gpobernardo's Avatar
    The new way to screenshot on 8.1 is the volume and power button. It worked one time when I first updated to 8.1. Now it wont work at all. The volume goes all the way up, and then my phone goes to the "pull down to shut off" screen.
    You could try restarting your phone first and see if that fixes the problem. Also, you don't need to hold down the volume up and power buttons - as soon as your press these two at the same time your phone should take a screen shot.
    Laura Knotek likes this.
    11-22-2014 09:52 AM
  4. Ziyad Rihani's Avatar
    My phone won't take screenshots even when I push volume up and sleep bottom it just goes to sleep and I tried sleep and window buttons and it tells me something changed how do I fix that
    05-27-2015 01:25 AM
  5. stokes1510's Avatar
    Works fine over here, try keeping the vol up button down and then only a quick press on the power button
    05-27-2015 01:32 AM
  6. Laura Knotek's Avatar
    My phone won't take screenshots even when I push volume up and sleep bottom it just goes to sleep and I tried sleep and window buttons and it tells me something changed how do I fix that
    You need to press those buttons simultaneously.
    05-27-2015 01:39 AM
  7. RumoredNow's Avatar
    It's a really quick and simultaneous tap of the Volume Up & Power buttons. Tap, don't mash.
    gpobernardo likes this.
    05-27-2015 11:19 AM
  8. brittbrittchick_1232's Avatar
    My Lumia 1320 gives me a error message at the top of screen saying couldn't take screen shot when I press the up volume and the power button
    10-17-2015 09:43 PM

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