1. WPCentral Question's Avatar
    its on, it rings but it can't be answered, screen cannot be changed
    11-23-2014 11:22 AM
  2. xandros9's Avatar
    First step in any issue: a soft reset.

    Press and hold the power and volume down buttons until the phone vibrates, or for about 10-15 seconds.
    11-23-2014 11:45 AM

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