Why won't my Surface 2 recognize the battery?

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Windows Central Question

surface 2 won't recognize battery

Hi! I just got a brand new surface 2 and straight out of the box, it wouldn't recognize the battery. I've tried updating all the apps and it's really inconvenient for me to go to the store to get it replaced so I was wondering if anyone has sometimes for me haha.

Thanks!
 

berty6294

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Oct 5, 2012
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Re: surface 2 won't recognize battery

I saw this yesterday at my store with one of our clients Surface's. Didn't believe it at first but had to have been a hardware issue. We ended up exchanging it, I suggest you do the same!
 

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