1. Windows Central Question's Avatar
    The speakers are working perfectly fine but there is no sound coming through the headphones. Noticed this problem couple of days ago. Have tried basic troubleshooting - Different Headphones, Tested Headphones on other devices etc. Is there an issue due to some update or is it a hardware thing?
    12-01-2014 02:19 PM
  2. jmshub's Avatar
    First, try restarting the phone. It could be a glitch in the software. After restarting, start playing music or whatever. Plug in your headphones then tap the volume up or down to pull up the volume control at the top of the screen. Make sure it says Headphones at the top of the screen, like my screenshot below. And of course, that the volume isn't at zero.

    wp_ss_20141201_0001.jpg
    Laura Knotek likes this.
    12-01-2014 02:29 PM
  3. ManinderJSingh's Avatar
    It doesn't show the Headphones like you mentioned instead 'Ringer+Notifications'.It was working fine a few days back till it received some updates.
    I tried the soft reset but even that didn't help either
    12-01-2014 03:10 PM
  4. jmshub's Avatar
    So your phone is not recognizing when you plug your headphones into the phone. Do you have another set of headphones that you can try? There is a tiny switch in the headphone jack that allows the phone to sense when a jack is plugged into it. It's possible that your headphone jack has suffered damage that doesn't allow the switch to make solid contact.
    Laura Knotek likes this.
    12-01-2014 03:51 PM
  5. ManinderJSingh's Avatar
    I have tried different combinations:
    a) Same headphone works well with other devices (Laptop & Lumia 820)
    b) Other headphones don't work with this phone
    12-01-2014 11:25 PM

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