1. Windows Central Question's Avatar
    I dropped my phone in water dried it off and continued using it that day but when I charged it the screen went black and only the three white lights for the bottom icons light up and the phone vibrates. I tried connecting to Zune to retrieve photos on the phone but Zune wants me to unlock the phone's pin code which of course I am unable to do since the screen is black. Any solutions?
    12-03-2014 06:06 PM
  2. jmshub's Avatar
    As RumoredNow said, the rice trick would probably be the first and best step. If it doesn't work, you could try to plug the phone into your PC to sync the pictures with Zune. When it asks for your PIN, you could try to guess where the keyboard is onscreen and see if it will let you unlock it just to get your data off. The touchscreen may not even work if the screen doesn't, but you might get lucky and your phone will unlock and you'd get your pictures saved off the phone.
  3. RumoredNow's Avatar
    Hard Reset... But you loose your data? So that defeats the purpose.

    The water probably did you in there. Maybe try the rice trick. Power down if you can. Submerge the device in uncooked rice for 72 hours or so and hope it comes back on...
    Last edited by RumoredNow; 12-04-2014 at 12:54 AM. Reason: typo
    a5cent, Laura Knotek and xandros9 like this.
    12-03-2014 09:49 PM
  4. jmshub's Avatar
    As RumoredNow said, the rice trick would probably be the first and best step. If it doesn't work, you could try to plug the phone into your PC to sync the pictures with Zune. When it asks for your PIN, you could try to guess where the keyboard is onscreen and see if it will let you unlock it just to get your data off. The touchscreen may not even work if the screen doesn't, but you might get lucky and your phone will unlock and you'd get your pictures saved off the phone.
    12-04-2014 12:00 AM
  5. Nurse Jones's Avatar
    Did you ever get thru... im in the same position. My phone fell and wont come back on and now i have no way of unlocking it to retrieve my music and photos
    01-07-2015 10:56 PM

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