1. willboyce's Avatar
    Hi.
    My here drive is not taking me from A to B.
    It knows where I am. It knows where I'm going to.
    But it will not take me there.
    Has anyone any ideas please.
    I have deleted the app. Reset the phone.
    If anyone has had this problem and can help , it be much appreciated
    12-04-2014 05:44 PM
  2. SSgt Bruskowiz's Avatar
    Q,
    do you have location on?
    Do you use it behind a thermoisolated windscreen?
    RumoredNow likes this.
    12-04-2014 07:09 PM
  3. RumoredNow's Avatar
    I've not had any issues with Location on my 1520.

    Go to Settings > location > make sure it is turned on (remedial I know, but just to double check).

    Go to Settings > page over from system to applications > tap maps > make sure "Use my location" is turned on > make sure "Set default voice navigation app" is set to HERE Drive +

    Go to HERE Drive + > Settings > Location > make sure it is "On"

    ​If you have any issues still, get back to us here.
    12-04-2014 07:12 PM
  4. pankaj981's Avatar
    This might sound stupid but does your phone have offline maps downloaded? I know Here Drive should work without the offline maps and use data instead but just wanted to check
    RumoredNow and SSgt Bruskowiz like this.
    12-04-2014 07:19 PM
  5. willboyce's Avatar
    Hi. Thanks for all who have got back. Location is turned on. . Its not used behind a thermoisolated windscreen. . . Maps are downloaded. . Voice is downloaded.
    Here drive is set up. And settings on
    What do I do now ??
    12-05-2014 03:24 AM
  6. SSgt Bruskowiz's Avatar
    It does give you a propper fix but when you are moving its going off scale or does nothing.
    If its not the settings i am going to believe that there is a malfunction in your device.
    Maybe time to contact your dealer or servicepoint?
    willboyce and RumoredNow like this.
    12-05-2014 06:02 AM
  7. willboyce's Avatar
    Yup. Looks like I will have to. thanks all merry christmas
    RumoredNow and pankaj981 like this.
    12-05-2014 06:09 AM
  8. SSgt Bruskowiz's Avatar
    Same to you and good luck ;)
    12-05-2014 09:04 AM
  9. courtneyg2013's Avatar
    I've got the same problem, sent it Microsoft twice and they keep saying that they can't find a fault. I've just got it back and I'm about to go outside and check it. If I find I have the same issue, I'll be writing a letter of complaint.
    10-06-2015 07:56 AM
  10. realwarder's Avatar
    The GPS is basically an RF receiver, so other things than a thermoisolated windscreen can potentially interfere too. Like very noisy alternator.

    If you use a tool like GPSInfo it has a HAccuracy and VAccuracy value. (Ideally we'd be looking at PDOP etc but WP hides those).

    I would be interested to see if you can check how the accuracy responds to inside/outside of your/other persons car for instance to see if there is an environmental issue at work.

    Also the GPS expects to download Almanac information from network providers and I have seen once instance where my GPS was wrong because of a cell tower configuration.

    Another time I've seen an issue was when Wi-Fi was off on the phone.

    So make sure Wi-Fi is enabled, reboot the phone and use the tool to diagnose if accuracy is very low (<10 meters) or always or sometimes high.
    10-06-2015 08:32 AM

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