1. WPCentral Question's Avatar
    i can't update or download any apps on WP8.1 so downgrade it was the only option. i did everything right, install the Lumia Software Recovery Tool to my laptop, connect my phone via usb cable, download firmware successfully and move to installing it, it took a while but it fails to install it..after that, couldn't connect it to my phone again
    12-05-2014 12:01 AM
  2. RumoredNow's Avatar
    Try a soft reset... Hold the Volume Down & Power buttons until the phone vibrates. If it boots, check the version and retry the SRT if needed.

    If it doesn't boot, try the SRT again and select the "My phone does not start up or respond" option.

    BTW: Lumia Software Recovery Tool won't downgrade. It will only flash a clean copy of the latest official release for your model.

    Failure to update or download apps is most often a sync error in your Microsoft Account and could have been addressed directly without flashing the OS.

    Try the remedies above, and if you have any further problems please consider joining the board to start an ongoing dialog here rather than a one-off post.
    12-05-2014 10:10 AM
  3. sinime's Avatar
    With regard to not being able to install apps, try checking the date and time... Sounds funny, but if it is too far off, the store won't let you download/update apps.
    RumoredNow likes this.
    12-05-2014 10:20 AM

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