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  1. Jeanette Dyckma's Avatar
    My lumina 710 won't power up, charged on computer didn't work either. I also tried soft reset, on button/volume down button and camera only button....
    Last edited by Jeanette Dyckma; 12-08-2014 at 06:29 PM. Reason: Added information
    12-08-2014 06:13 PM
  2. ven07's Avatar
    Hello :) How "old" is the phone? When you connected the phone to the PC were you able to access the phone's files?
    12-08-2014 07:07 PM
  3. AV2RY's Avatar
    If your battery was dead it needs to charge for 15 minutes before it powers up. I still own one (not using) and yesterday it took about that time to power up
    Jeanette Dyckma likes this.
    12-08-2014 07:21 PM
  4. Jeanette Dyckma's Avatar
    It's only 2 1/2 years old. Nothing came up when I connected to my computer. I tried to turn it on while it was connected; it continued to vibrate and my computer made a "ding" sound each time. Is there a way to connect to the phones files so I can download pictures? Thank you so much for responding.
    12-09-2014 08:28 AM
  5. ven07's Avatar
    Did you have the option to backup your photos to OneDrive?

    If the screen is not responding then it might be due to the a faulty digitizer and that would need to be replaced..

    I faced a similar issue with my previous phone. After combing through the forums I found a few tips..

    Press the vol down and power button until the phone resets and vibrates. Let go and wait for it to turn on.

    Press the vol up, down, power and camera button and wait for the hone to vibrate

    Press and hold the camera button until the phone responds

    Replace the battery if at all possible

    Charge the phone for 48 hours.

    Finally, if all else fails, download the Lumia recovery tool 5.0 and follow the instructions on the screen
    12-09-2014 06:19 PM
  6. Jeanette Dyckma's Avatar
    Ven07, I think you are correct in my phone needing a new battery. At one point, instead of showing the battery charging while plugged in, the screen came on for the first time showing a battery with a red bar. Am taking it to TMobile in a few days and will report back. Thanks again...
    ven07 likes this.
    12-10-2014 08:30 AM
  7. ven07's Avatar
    Keep us updated :) in the mean time the 520 is going for $29 on Amazon? :D just for a backup
    Jeanette Dyckma likes this.
    12-10-2014 09:23 AM
  8. Jeanette Dyckma's Avatar
    Good tip, however, my daughter is sending me her old phone until mine is working or replaced. Merry Christmas to you and yours!
    ven07 likes this.
    12-10-2014 11:27 AM
  9. ven07's Avatar
    Good tip, however, my daughter is sending me her old phone until mine is working or replaced. Merry Christmas to you and yours!
    The same to you Jeanette :)
    12-10-2014 04:10 PM
  10. Jeanette Dyckma's Avatar
    Hi ven07,

    Went to T-Mobile today. My Lumina bit the dust, sadly I've lost all my pictures. Thankfully my daughter had the extra phone for the right price, free. Thanks again for your help.
    12-14-2014 04:24 PM

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