1. Christopher Lindsay's Avatar
    I have a 1520 with my music on a SD card and suddenly my music is gray'd out in the Xbox music app and it won't let me play it. I've attached screen shots. Can somebody please tell me what's wrong?
    Attached Thumbnails wp_ss_20141219_0001.jpg   wp_ss_20141219_0002.jpg  
    12-19-2014 08:33 AM
  2. Makm's Avatar
    If you are using Xbox Music then go to settings and turn off 'Connect to streaming music'.
    Laura Knotek likes this.
    12-19-2014 08:40 AM
  3. Ed Boland's Avatar
    Referring to your screen shot, where it reads "Showing [all music]" (in green), tap that and select SD card.

    Also, Makm is correct above. You wont be able to play streaming music stored elsewhere without an Xbox music pass, so might as well turn that off in settings.
    Laura Knotek likes this.
    12-19-2014 01:25 PM
  4. Christopher Lindsay's Avatar
    I'm not streaming. That's my own music. I've never used Xbox music service ever.
    12-20-2014 01:48 AM
  5. Christopher Lindsay's Avatar
    Referring to your screen shot, where it reads "Showing [all music]" (in green), tap that and select SD card.

    Also, Makm is correct above. You wont be able to play streaming music stored elsewhere without an Xbox music pass, so might as well turn that off in settings.
    I did this and I've found the problem. It catagorized my music as streaming but it's my own music from my SD card. How can I fix this?
    12-20-2014 01:56 PM
  6. Harrie-S's Avatar
    Can you connect your phone to a PC and check with explore in which director they are. Maybe you than can move them.
    12-20-2014 02:48 PM
  7. Christopher Lindsay's Avatar
    Can you connect your phone to a PC and check with explore in which director they are. Maybe you than can move them.
    I see them just find with the file app. I can move them and even listen with the file app but I can't with the Xbox music app.
    12-20-2014 05:05 PM
  8. Harrie-S's Avatar
    Can you check the properties of the songs and compare them with the properties of the ones you can play in Xbox. (use explorer and than properties)
    If it has to do something with labelling this may a way to change it.
    12-20-2014 05:22 PM

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