How do I get my headphone jack working?

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Windows Central Question

headphone jack not working

Hi,
I have a Nokia Lumia 1020 and my headphone jack doesn't seem to be working properly. I've only had the phone a few months and its never been dropped in any way so that rules out why it could be damaged.

The problem I have is when I plug earphones/speakers into my phone, I can hear music but only very very quietly. I've looked in audio settings and had a play around but nothing seems to work. The built in speakers work fine but headphone jack doesn't.

I wanted to know what could be wrong and what I could do to solve the problem.
Thanks
 

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