1. Windows Central Question's Avatar
    Usually, the hardware button for lockscreen works as, one-touch locks the screen and long press of the same prompts for power off with a comfirmation question. Sliding down will power off then.

    Now my Lumia 720 prompts for power off while locking or unnlocking the screen everytime.
    i need to slide upwards to this confirmation question and then it locks/unlocks the phone.
    12-24-2014 11:19 PM
  2. dKp1977's Avatar
    Sounds like a defective button to me. But before filing a warranty case, you might want to perform a soft reset and see if that resolves your issue. If this doesn't help, I'd even try and perform a hard reset.
    12-25-2014 05:44 AM
  3. tzurp's Avatar
    Have the same exact problem with 720. Tried hard reset, recover using Lumia Recovery Tool but no help. I can't shut down the device anymore (only restart). Did hard reset fix it for you?
    12-26-2014 03:46 AM
  4. ajcletus500's Avatar
    I have the exact same issue. I dnt think its a hardware related issue. Please update if u find a solution
    01-11-2015 12:32 PM

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