1. Windows Central Question's Avatar
    Hi, guys the front lock screen of my phone is fine, and voice commands work if i hold the button, but besides that my screen is tiles less. it still has the settings bar at the top,but the screen is black otherwise. if i hold the return arrow, the screen turns green and stays there.
    any suggestions? i tryed a soft rebot and got the same response each time.
    12-27-2014 07:33 AM
  2. Aresjr21's Avatar
    Would you be opposed to a hard reset if your device to see if it corrects your issue?
    CHOULIHAN likes this.
    12-27-2014 07:42 AM
  3. CHOULIHAN's Avatar
    not at all, how do i do it?
    12-27-2014 08:16 AM
  4. CHOULIHAN's Avatar
    not at all, how do i do it?
    12-27-2014 08:34 AM
  5. anon9169769's Avatar
    Power button and volume button pressed down or go to

    settings
    About phone
    Reset
    12-27-2014 08:46 AM
  6. Harrie-S's Avatar
    Dear erratic. The first is a soft reset and the second he also can not do because his screen is totally green or black so he can not see what he is doing.

    See below link for hard reset but be aware that it will erase all your data.
    http://www.windowsphone.com/en-us/ho...reset-my-phone
    CHOULIHAN likes this.
    12-27-2014 08:52 AM
  7. CHOULIHAN's Avatar
    hard reset worked! and my windows account restored nearly everything. thanks guys
    12-27-2014 10:01 AM
  8. Harrie-S's Avatar
    Good to hear and thanks for the feedback
    12-27-2014 10:12 AM
  9. anon9169769's Avatar
    Dear erratic. The first is a soft reset and the second he also can not do because his screen is totally green or black so he can not see what he is doing.

    See below link for hard reset but be aware that it will erase all your data.
    http://www.windowsphone.com/en-us/ho...reset-my-phone
    Thanks harrie... I always get the combination wrong for soft and hard reset. Lol
    12-27-2014 10:54 AM

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