1. Windows Central Question's Avatar
    my camera used to work fine but after cyan update and some app updates when i press the camera button it goes to home screen..i tried soft reset hard reset, nothing worked...i didnt drop the phone, no water no nothing...
    12-28-2014 06:52 AM
  2. Harrie-S's Avatar
    Sorry than I also do not know what to do or has your phone still warranty. In some countries it is 2 years. You can check with the app Lumia Help+Tips an/or the store where you bought it.
  3. Harrie-S's Avatar
    Did you try another camera app? Did you check if there was an update for the app you now use?Did you do a soft reset?
    12-28-2014 07:01 AM
  4. Miltos Vek's Avatar
    any app that has to do with the camera doesnt work...i made soft and hard reset...i also reset it with the recovery tool...again nothing
    12-28-2014 07:05 AM
  5. Harrie-S's Avatar
    So the camera button does not work? Or also if you start the camera app by pushing the app tile?
    12-28-2014 07:19 AM
  6. Miltos Vek's Avatar
    also the app....i have this issue after an update...i want to downgrade from cyan but my recovery tool only gives me the cyan...im sure its a software glitch but i dont know how to fix it
    12-28-2014 07:22 AM
  7. Nakazul's Avatar
    Have you looked under "Settings" and the camera settings in there "swipe to the side one time" which camera app is default and that you may have to re select the default app?
    12-28-2014 07:24 AM
  8. Harrie-S's Avatar
    Can it maybe also be related to some apps you installed after the OS update?
    12-28-2014 07:24 AM
  9. Miltos Vek's Avatar
    Have you looked under "Settings" and the camera settings in there "swipe to the side one time" which camera app is default and that you may have to re select the default app?
    yeap...i did but didnt help
    12-28-2014 07:28 AM
  10. Miltos Vek's Avatar
    Can it maybe also be related to some apps you installed after the OS update?
    i just update them...if the problem was from apps after the hard reset the camera sould work
    12-28-2014 07:30 AM
  11. Harrie-S's Avatar
    So after the hard reset you did not do a restore?
    12-28-2014 07:35 AM
  12. Miltos Vek's Avatar
    So after the hard reset you did not do a restore?
    no...i just put my email back and i didnt put any new apps until i fix the problem....i also have a second 920 that works fine and a 520 with denim update, also works fine
    12-28-2014 07:38 AM
  13. Harrie-S's Avatar
    Do you know the Nokia Care Suite? With this tool you can put back an older (before Cyan) ROM
    I do not really know how it works but try to google it.
    12-28-2014 07:39 AM
  14. Miltos Vek's Avatar
    Do you know the Nokia Care Suite? With this tool you can put back an older (before Cyan) ROM
    I do not really know how it works but try to google it.
    i tried a similar one..its called lumia software recovery tool installer but didnt make the trick...i ll try also the nokia care suit and i ll give you feedback
    12-28-2014 07:43 AM
  15. Miltos Vek's Avatar
    Do you know the Nokia Care Suite? With this tool you can put back an older (before Cyan) ROM
    I do not really know how it works but try to google it.
    i tried a similar one but didnt make he trick..i ll try and the nokia care suit and ill give you feedback
    12-28-2014 07:44 AM
  16. Miltos Vek's Avatar
    ok the nokia care suite didnt make anything....im stuck and i cant find a solution....
    12-28-2014 07:45 PM
  17. Harrie-S's Avatar
    Sorry than I also do not know what to do or has your phone still warranty. In some countries it is 2 years. You can check with the app Lumia Help+Tips an/or the store where you bought it.
    12-28-2014 07:52 PM

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