Why does my Nokia 2520 freeze while shutting down?

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Windows Central Question

My Nokia 2520 is freeze while shutting down

How to restart shutting down process or restart? I could not stop narrator, so I shut down. But shut down process took very long time. I pressed power button or window, then 2520 is freeze while shutting down. And please teach me how to stop narrator.
Regards.
 

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