01-05-2015 07:11 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    I just got my phone through the post. I inserted the sim card and battery. Set it all up. Then I turned it off, removed the battery to get the iemi number and when i tried to turn the phone back on, the blue screen and sad face showed up. now my phones keeps turning on and off. Please advise me on how to fix this?
    01-05-2015 07:01 AM
  2. Umar Hafeez's Avatar
    Umar Hafeez
    Try Nokia Software recovery tool . Download on Windows 7 or newer and connect to the phone. It will erase all of your phone data and install clean and new os from nokia.
    RumoredNow likes this.
    01-05-2015 07:11 AM
  3. Harrie-S's Avatar
    Harrie-S
    Retired Ambassador
    Get your SIM card out and see if it works but I fear you have to use below instructions.
    https://forums.windowscentral.com/e?...token=pYV074Yu

    It's now to late but the IMEI can also be found in SETTINGS > about > more information
    RumoredNow likes this.
    01-05-2015 07:11 AM
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