1. Windows Central Question's Avatar
    I'm using lumia 820 with 8.1 Lumia Cyan
    i got this phone 5 days ago. my build id is 3051.50009.1424.10362
    my phone works good. but some times when i lock , it cant wake up. capacitive button lights are working but screen is not comes. but i can shut down phone with pushing pwr button long and sliding down.
    why is this happens ? . sometimes it gives random color patterns. im sure it is not hardware problem. but it cant wake up. it happened when i update to 8.1 from 8. and when i activated glance screen , glance screen works after i locked phone . but after unlock screen doesnt comes.
    look for what i tried (still doesnt fixed)
    -soft reset
    -hard reset
    -reinstalled rom with Lumia Software Recovery Tool
    -removed micro sd card
    and i am not using sim card ( it is not micro. i need time to cut it )
    help me pls. i love this phone so much . but this problem makes me sad
    and sorry for this bad english :D
    01-12-2015 10:51 AM
  2. RumoredNow's Avatar
    Sounds like time for a warranty replacement.
    aximtreo likes this.
    01-12-2015 11:09 AM
  3. ugur23's Avatar
    but it happens randomly... im sure . they will send back..
    i dont know why i dont have any luck with this smart phones
    01-12-2015 12:14 PM

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