1. Windows Central Question's Avatar
    When I press on the account I only get 'sync' as an option. According to the instructions I should get 'delete' also ...
    01-18-2015 04:43 AM
  2. pankaj981's Avatar
    Double post and it is his main account. With error code 8501001D

    http://forums.windowscentral.com/ask...l-account.html
    Well if its main account then hard reset it is
  3. Athull's Avatar
    In settings go to email+ accounts and hold down on the account u want to delete.
    You will then get 2 options sync and delete.
    01-18-2015 05:09 AM
  4. Rick_Air's Avatar
    If it's your main Microsoft account for your device you cannot delete it only sync.
    Basically you'd have to reset your phone to get rid of this account.

    Why do you want to delete it? The phone wont work without this account. It needs a Microsoft account for backup etc
    Laura Knotek and RumoredNow like this.
    01-18-2015 05:20 AM
  5. robt14's Avatar
    Thanks for the reply.
    Basically my email stopped working on my phone. I had messages from windows suggesting I delete the account and reinstall: there was a server problem.
    I can access the account (it's a Hotmail one) via my pc and via another phone.
    I have added another account to the phone and done a soft reset but it won't let me delete it: sync is the only option, which doesn't work anyway.
    If I do a hard reset I will lose all my personal data I understand.
    Surely there must be some other option ...????
    01-18-2015 10:31 AM
  6. Rick_Air's Avatar
    Hard reset may be the only way I'm afraid then.
    See if it's still possible to do a back up first, then hopefully it'll not be so long winded setting it up again.
    Hard reset will wipe all the data from the phone but not your account.
    RumoredNow and Laura Knotek like this.
    01-18-2015 02:06 PM
  7. pankaj981's Avatar
    Wait, why do your want to delete it? Is it the primary Microsoft account or the second Microsoft email you mentioned?
    01-18-2015 02:27 PM
  8. Harrie-S's Avatar
    Double post and it is his main account. With error code 8501001D

    http://forums.windowscentral.com/ask...l-account.html
    RumoredNow and Laura Knotek like this.
    01-18-2015 02:39 PM
  9. pankaj981's Avatar
    Double post and it is his main account. With error code 8501001D

    http://forums.windowscentral.com/ask...l-account.html
    Well if its main account then hard reset it is
    Laura Knotek likes this.
    01-18-2015 05:59 PM

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