1. Windows Central Question's Avatar

    I have a problem with my Lumia 625. Some time ago Lumia started downloading and updating Info+Extras app. The app is dowloading, but it can't install. Everytime it tries to install, I got a message that it needs my attention, and when I open it in download centre in shop, I a get message that there was a problem with updating this app and the code of the error is 80004004. I tried to remove it from download list, but every few days it returns and tries to install, everytime with the same error. Sometimes I get this Info+Extras app showing on my app list, but I cannot open it. Also I cannot open Info+Extras menu in settings.

    I have Windows Phone 8.1 version 8.10.12393.890 and I am from Poland.

    Please help

    01-19-2015 01:58 PM
  2. AV2RY's Avatar
    Reinstall the app, it should solve the problem.

    -Go to settings > date+ time --turn off automatic date and time setting.
    -set the date to 2115 year
    -go back to Settings try to open extras+info.. Uninstall it.
    -Fix your date.. Turn on automatic setting.

    Now install the app -extras+info. You can find it in SysApp Pusher (another app from store)

    Montala and Annie Quinn like this.
    01-19-2015 02:16 PM
  3. FLTimmyB's Avatar
    FYI this works on a Lumia 830 as well!!
    Harrie-S likes this.
    01-28-2015 08:40 AM
  4. Purple peeps's Avatar
    Tried the suggestion on my Lumia 930 and it worked! Thanks
    Harrie-S and nareshrudran like this.
    02-01-2015 07:11 AM
  5. Montala's Avatar
    Many thanks to AV2RY for his helpful post.

    I had a problem with my Lumia 640 following a recent update to this very app, and received the dreaded 80004004 error code, but as it was a failed update I couldn't even open the app to uninstall it, and I was all set to perform a hard reset, but changing the year trick, solved the problem, and I was able to successfully re-install the app.

    Thanks again!
    10-01-2015 01:58 PM
  6. Annie Quinn's Avatar
    This also worked on Lumia 630 :D Thanks!
    02-06-2016 04:05 PM
  7. Samsuzzaman Ahmed's Avatar
    I m facing the same prb while updating viber. I dont want to uninstall as my all chat will be vanished :( wht shud i do?
    10-17-2016 04:25 PM

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