1. Windows Central Question's Avatar
    my friend tried to send me a photo but I did not get it. on her phone it says that she sent it.
    01-19-2015 07:19 PM
  2. Ed Boland's Avatar
    Correct. What RumoredNow is referring to is the MMS APN settings. Usually, they're automatically setup by your carrier. Like he suggested, do a search for "whatever carrier you're using's MMS APN settings". On Windows Phone 8.1, enter the given values in SETTINGS/cellular+sim/SIM settings/add MMS APN.

    Note: the location of these settings may vary depending on phone model and OS/firmware version.

    (Provided of course, your carrier doesn't have this section of settings locked.)

    wp_ss_20150119_0001.jpg
  3. RumoredNow's Avatar
    MMS or picture mail needs to be configured properly on your phone.

    You don't say what phone you have or what carrier...

    Try a web search for "<carrier name> MMS settings" and save the page or copy the values down.

    Do another search for "<phone model> set up MMS" to find out where to input those values.
    Ed Boland and Laura Knotek like this.
    01-19-2015 07:59 PM
  4. Ed Boland's Avatar
    Correct. What RumoredNow is referring to is the MMS APN settings. Usually, they're automatically setup by your carrier. Like he suggested, do a search for "whatever carrier you're using's MMS APN settings". On Windows Phone 8.1, enter the given values in SETTINGS/cellular+sim/SIM settings/add MMS APN.

    Note: the location of these settings may vary depending on phone model and OS/firmware version.

    (Provided of course, your carrier doesn't have this section of settings locked.)

    Click image for larger version. 

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    01-19-2015 08:09 PM

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