1. Windows Central Question's Avatar
    Just updated my lumia 1520 to denim yesterday. Trying to set up the new 'Hey Cortana' feature, but everytime i say hey cortana when it prompts me to do so, it returns sorry didn't catch that.
    If i bring up cortana using the search button and say something, she understands it, even if i say hey cortana, she replies 'hey there'. Its strange that during the training it always gives the error message...
    Any tips?

    01-25-2015 12:48 PM
  2. ven07's Avatar
    Try using a headphone?
  3. ven07's Avatar
    Try using a headphone?
    01-25-2015 12:51 PM
  4. Zoli0512's Avatar
    Above (now disabled) train button, a message appears: You need to disconnect any audio accessories before you start.
    I dont think it's the built in microphone's fault, because opening cortana and talking to her works well, she understands everything I say. It's strange why it is not working during training, and didn't find anybody else having this problem yet...
    01-25-2015 01:02 PM
  5. ven07's Avatar
    Lol I suggested the headphones, because someone had issues wit cortana in the latest build (pc) and had to scream at the desktop before it worked
    01-25-2015 01:10 PM
  6. Zoli0512's Avatar
    Thanks for the help anyway :)
    Maybe it's a bug in the eu version... Hope other reports will follow as people get the update and Microsoft looks into it...
    ven07 likes this.
    01-25-2015 01:15 PM
  7. Rick_Air's Avatar
    I had this problem on my 930, took loads of attempts to get the 5 correct ones needed.
    It is a beta to be fair.
    After I finally managed it I was surprised it did actually work when tried, bit hit and miss though.

    My training worked when I used a slightly lower voice and left a slight pause after "Hey"
    ven07 likes this.
    01-25-2015 01:20 PM
  8. Zoli0512's Avatar
    I haven't even reached the second attempt, it never accepts the first one. Yesterday i was saying hey cortana to it for like half an hour... Strange that opening cortana and saying 'Hey Cortana' works nice for the first try, 'Hey Cortana' appears in the textbox and she replies.
    01-25-2015 01:37 PM
  9. SpaceyO's Avatar
    My training worked when I used a slightly lower voice and left a slight pause after "Hey"
    So you're saying you needed to seduce Cortana?
    Rick_Air and ven07 like this.
    01-25-2015 01:44 PM
  10. Rick_Air's Avatar
    So you're saying you needed to seduce Cortana?
    How I speak to my lady is of no concern of yours dear chap.

    I do like it when she calls me "papa"
    SpaceyO and ven07 like this.
    01-25-2015 05:10 PM
  11. monotheist's Avatar
    Same problem, 100s of attempts but it fails to recognize
    02-26-2015 03:59 AM
  12. monotheist's Avatar
    Yes it has to be soft and a gap between hey and cortana. Phone about few inches away from your mouth
    02-26-2015 04:00 AM
  13. SuperbSandy's Avatar
    I am not able to train/ save "Hey, cortana" on my 1520 after denim update either. I tried all possible way but it doesnt accept any voice. Any ideas on training it? Did you guys get it to working?
    Last edited by SuperbSandy; 02-26-2015 at 10:36 PM.
    02-26-2015 07:42 PM
  14. dhugos's Avatar
    Hi, did you ever manage to use the 'Hey Cortana' feature, after the Denim update on your 1520? I just got mine, I checked that it had Denim and Hey Cortana, and it just says "Sorry, didn't catch that" every time I try to train Cortana. And like you, the search functionality works fine with my voice. Thanks for any help you can provide. There's always something. Such a waste of time!
    02-28-2015 04:45 PM

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