[Jay Lucas]

hey im hoping someone can help with this.

When i try to open an application for example, whatsapp, facebook, viber,music, skype (well just about everything it appears to load but just takes me back to the home screen nothing even loads,

I have restored my phone to its factory settings and tried installing again and this has still not resolved the issue
Im using the 8.1 update

[nomanquadri]

Hi there. Is this happening with all the apps you mentioned? Are these apps installed on your SD card or phone memory?

[Jay Lucas]

yeah it happens with absolutley everything all i can use is text phone and cortana even cortana cannot open the app, they are installed on my phone

[nomanquadri]

Check this thread.
A soft reset was suggested here in a similar problem.

http://forums.windowscentral.com/showthread/336712.htm

[Jay Lucas]

Already tried that twice and also done 2 hard resets still the same issue

[Harrie-S]

Already tried that twice and also done 2 hard resets still the same issue

After the hard reset did you install a backup or did you a "clean" install?

[Jay Lucas]

i have tried the back up option first and then that didnt work so just went for a whole clean restore and the same still

[Harrie-S]

Okay I would have recommended the clean install anyhow.

If you have an SD card can you get it out and see if you still have problems.
(just to rule it out).

Do you have a Lumia and do you have the Lumia software recovery tool on your PC.

[Jay Lucas]

i am currently on the clean install now and still nada! have tried removing the sd card also as that was my initial thought before i made the install and uninstall etc, yes i have a Lumia I have tried the software recovery

Ive just hit a brick wall with ideas of which to try

[Harrie-S]

Indeed I bumped against the same wall. What about warranty?

[Jay Lucas]

typically the warranty ran out last month so cant go back on that :(

[Harrie-S]

Bugger.
But if you still want some (far fetched) guesses.
What if you try it without the SIM or try to run SysApp Pusher. http://www.windowsphone.com/s?appid=...e-36335242ed2e

[Jay Lucas]

thanks for the help buddy really appreciate it

I tried the sysapp pusher downloaded ok but again go to open it and then go back to the home screen

[Harrie-S]

And what if you try it the other way around so uninstall some system apps. Like storage sense, battery saver, data sense. So the ones which may "tell" the OS something to block the start of an app.
http://m.windowscentral.com/how-to-u...-windows-phone

[Jay Lucas]

ok just tried that it looked optimistic for a minute as was a little reshuffle of my live tiles but then go to open stuff again and then straight back to the start screen

[Harrie-S]

Sorry I have no idea anymore.
Maybe some one will come up with something.

Bye the way I just noticed that you joined WC today. So welcome.

[Jay Lucas]

Thanks very much for your help Harrie much appreciated :)

[Harrie-S]

One more thing about warranty. In some counties there is a 2 year warranty.
https://forums.windowscentral.com/e?...token=CskIUqG2

[Guytronic]

Shot in the dark here.
Try running the phones date past 06\2106 then reboot.
If the network doesn't automatically re-date the phone manually set the date back to the current date and time and reboot again.

[Ed Boland]

Worth a shot^^^ otherwise, I agree with Harrie, time for a warranty claim.