1. Windows Central Question's Avatar
    when i hit view media link it does nothing ...
    01-28-2015 08:57 PM
  2. Laura Knotek's Avatar
    Virgin Mobile USA is a CDMA carrier (a subsidiary of Sprint) and uses Sprint's network. The Lumia 635 is a GSM device, so it cannot be used on the Virgin Mobile USA network or the Sprint network. It can only be used on AT&T, T-Mobile or MVNOs that use AT&T's or T-Mobile's networks.

    Unless you switch carriers, you'll need to return the device.
  3. Harrie-S's Avatar
    If you refer to messages you have to sett some APN settings

    Settings -> right flick to applications -> messaging -> scroll to the bottom, click "edit mms apn"

    The exact settings will vary upon providers, but heading to Bing & searching something like "[provider name here] mms apn settings" might help. Or contact you carrier/provider for the correct settings.
    RumoredNow likes this.
    01-29-2015 01:47 AM
  4. selkie305's Avatar
    Settings -> right flick to applications -> messaging -> scroll to the bottom, click "edit mms apn"
    Mine doesn't say "edit mms apn". And I searched for "[provider name here] mms apn settings". This page: (this won't let me post the link , but it's the result I get from searching "Virgin Mobile mms apn settings")
    Confusing! So what is it? "YESINTERNET"? Everything on the page? And where does it go if I don't even have that option of "edit mms apn"? Should it be this difficult to just get your messages, that you have to reset the whole phone? 99% of Windows Phone is logical and intuitive, especially to someone who has always had Windows computers. But this is ridiculous.
    03-09-2015 11:51 PM
  5. RumoredNow's Avatar
    What phone model do you have?

    CDMA differs a bit from GSM on how you set up MMS...
    03-10-2015 01:20 PM
  6. selkie305's Avatar
    Nokia Lumia 635, on Virgin Mobile.
    03-10-2015 06:20 PM
  7. RumoredNow's Avatar
    In the US I thought Virgin is CDMA... I'm guessing you are using a SIM?

    Have you gone to Settings > cellular + SIM > SIM settings >edit MMS APN

    Do you have a dual SIM? What country are you in?

    Have you tried this page? Virgin Mobile Lumia 635 Virgin Mobile - Fix An Issue - Sprint VMU!
    03-10-2015 07:19 PM
  8. selkie305's Avatar
    Attachment 99438
    Not a dual SIM. I'm in the U.S. I've attached a screenshot of the SIM settings page. I don't really know what to put in there, though. I found a page on VM's Help and Support Knowledge Database (I'll try and put in the link, but I bet your admin still won't let me) with a whole long list of different things that I have no idea what to do with. They can't all be the settings I need. I've been to so many different sites that I'm not even sure what I've tried yet. Could you try to help me find what should go into the SIM settings? https://community.virginmobile.com.a...hering/ta-p/76
    RumoredNow likes this.
    03-10-2015 11:44 PM
  9. selkie305's Avatar
    Also, tonight I'm having a new problem. My wifi won't connect, and when it does, it won't stay connected. This wasn't happening until just now. The same wifi connection is working just fine on my computer, so I know it's not that.
    03-10-2015 11:48 PM
  10. RumoredNow's Avatar
    So you have a CDMA device? No SIM? I guess you are in Australia?

    OK so the page you linked https://community.virginmobile.com.a...hering/ta-p/76 seems to be pretty clear. Accessing the settings on Windows Phone is shown clearly at the bottom of the page.

    I don't know which plan you are on... YesInternet or VirginInternet... Follow one set of tables as appropriate.
    03-11-2015 11:50 AM
  11. selkie305's Avatar
    Again, I'm in the U.S. I had reached the page for Australia by mistake. But I can't figure out where to add what in the U.S. settings. I keep running into menu directions that aren't on my phone. And directions that don't give me all the information I need as to exactly what to enter. Meanwhile, VM doesn't seem to know anything about any of this when I email them. Here are two links I am trying to work with: https://apn.gishan.net/settings/816_..._lumia_635.php
    and: Virgin Mobile APN Settings (USA) But I don't have "access point>names>new APN" or "SIM settings>add MMS APN". And which user name and password do they want? Authentication type? Proxy server (URL)? I don't want to put in the wrong thing and really mess up my phone! Why doesn't it just WORK??
    03-11-2015 06:09 PM
  12. RumoredNow's Avatar
    03-11-2015 06:48 PM
  13. selkie305's Avatar
    "Access Point settings are for you if you use more than one SIM card or your SIM has multiple access points. The settings make it easy for you to manage operator settings for internet, MMS and internet sharing features. Simply open this app to apply your new settings.
    Access Point settings only work on your SIM has multiple access points and aren't locked to an operator.
    So I don't see how it applies to me. I have one SIM card (which isn't called that by VM, but I suppose it serves the same function.) What does "your SIM has multiple access points" mean?
    Ditto "your SIM has multiple access points." And my phone is locked to an operator, if that means the cell phone service provider.
    Or will downloading Access Point make the missing steps appear in the Settings menu? ("Go to Menu -> Settings -> Wireless & Networks -> Mobile networks -> Access Point Names -> New APN and type the below parameters. If so, I'll try it. (Read in the reviews, though, that it didn't work for the Lumia 635. Unless this is an "off-label" use of the app for which it would work? So confused.)
    Last edited by selkie305; 03-11-2015 at 10:51 PM. Reason: needed to add something
    03-11-2015 10:48 PM
  14. RumoredNow's Avatar
    Click that link again... Sign in with your Microsoft Account and make sure your VM branded 635 shows as your phone and it will tell you if your phone will install Access Point. I know Vzw phones used to use it...

    Or just visit the link from your phone and install it if it is available to you.

    The only way to get into Access point settings is via this App.
    03-12-2015 10:31 AM
  15. selkie305's Avatar
    I got Access Point. Then, to be sure, I did a soft reset. Access Point just added "Access Point" to the bottom of my Settings list. Tapping it makes everything on the screen go away for a second and come back, nothing else. It doesn't make "Wireless & Networks -> Mobile networks -> Access Point Names -> New APN" appear in my settings or do anything else that I can see, except make the screen blink off and on.
    RumoredNow likes this.
    03-12-2015 01:00 PM
  16. RumoredNow's Avatar
    I'd visit a Virgin retailer then... Preferably the one that sold you the phone or the service.
    03-12-2015 01:17 PM
  17. selkie305's Avatar
    There is no retailer to visit - they don't have stores anymore, at least here. I'm trying to deal with them by email, but the people who answer their emails don't seem to know anything about it.
    03-12-2015 10:37 PM
  18. Laura Knotek's Avatar
    Did you ever have an iPhone? If so, did you disable iMessage before switching to the 635?
    Sent from my Nokia Lumia 920 via Tapatalk
    RumoredNow likes this.
    03-14-2015 05:17 PM
  19. selkie305's Avatar
    No, this is my first smartphone. My previous phone was a Samsung Slash from Virgin Mobile that I had for about 7 years. That's why it's so frustrating that something so basic, that just worked on a simple phone doesn't work on this one. And everything else, setup and all, is so easy!
    03-14-2015 09:19 PM
  20. selkie305's Avatar
    I was just poking around on Sprint's community site (VM runs on the Sprint network, so I thought they might have something relevant) and found this. This was before the Nokia 635 came out, but I wonder if this policy has something to do with what I'm experiencing. Does anyone know more about this?
    Last edited by selkie305; 03-15-2015 at 01:58 AM. Reason: added something
    03-15-2015 01:57 AM

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