1. haikins's Avatar
    I got a txt and went to check it & my phone is froze and i have tried everything. The soft reset is not working.please help me!
    01-30-2015 10:45 PM
  2. Mike Waechter's Avatar
    Hold down power button for twenty
    01-30-2015 10:46 PM
  3. bokchoy1's Avatar
    Which model is it? If it had a removable battery you can pull it out, hold the power button for a few seconds and then reinstall the battery.
    01-30-2015 10:49 PM
  4. haikins's Avatar
    I think its the 920 and cannot take battery out
    01-30-2015 10:52 PM
  5. haikins's Avatar
    power button isnt working and holding power button and down on volume button isnt working either
    01-30-2015 10:56 PM
  6. Mike Waechter's Avatar
    Weird, I had the same thing but I had to hold onto the power button for what seemed like ages. Is it out of battery?
    01-31-2015 07:36 AM
  7. RumoredNow's Avatar
    Which model is it? If it had a removable battery you can pull it out, hold the power button for a few seconds and then reinstall the battery.
    Battery pull should always be a last ditch, tried absolutely everything and absolutely nothing else works I am desperate and all out of hope solution.

    Battery Pulls on devices that are powered on are hard on hardware and software it can break and corrupt things and cause more issues.

    It's like stopping your car by running it into a brick wall at speed. Depending on the speed, you may walk away laughing or you may not walk away at all.
    01-31-2015 12:37 PM

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