01-31-2015 11:20 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    it has froze cant move
    01-31-2015 05:13 AM
  2. Harrie-S's Avatar
    Harrie-S
    You give not much information but try a soft reset.
    See attachment how to do it
    Restart my Windows Phone 8.1 | Windows Phone How-to (United States)

    If this does not oork please registor on this site and reply on this post with more information about your problem
  3. Harrie-S's Avatar
    Harrie-S
    Retired Ambassador
    You give not much information but try a soft reset.
    See attachment how to do it
    Restart my Windows Phone 8.1 | Windows Phone How-to (United States)

    If this does not oork please registor on this site and reply on this post with more information about your problem
    RumoredNow likes this.
    01-31-2015 05:17 AM
  4. RumoredNow's Avatar
    RumoredNow
    Yes... Soft Reset. Hold the Volume Down + Power buttons about 10 seconds until the phone vibrates and reboots with a cleared out RAM. Solves many a minor glitch and irritation.

    Avoid battery pulls whenever possible as that runs a severe risk of hardware/software damage.
    01-31-2015 11:20 AM
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