1. Windows Central Question's Avatar
    I can't access my phone because I don't know the password. I cannot get into my phone. I want to hard reset it but I want to backup my messages and contacts first on my computer. After I hard reset my phone, then I want to store the saved information back on my phone.
    01-31-2015 04:34 PM
  2. bozza72's Avatar
    Should be backed up but you will need you OneDrive id. Goyo OneDrive.com and log in
    01-31-2015 04:40 PM
  3. gMaesterUK's Avatar
    If you've got backup's enabled on the phone, it should have automatically backed-up your settings & messages (if enabled) to OneDrive.
    If you're using Outlook.com/Hotmail, your contacts should be synced online, other providers I'm not sure...

    Sadly without the phone's PIN, you can't get into the phone even via a computer because it'll ask for you to unlock the phone...

    Try to remember the PIN, else a Hard Reset is the only way, and you'll need to hope that you turned on backup!

    G.
    01-31-2015 04:45 PM

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