1. Windows Central Question's Avatar
    My phone works but the touchscreen is broken, and I want to transfer photos onto my computer. It's connected with a USB cable, and I've been trying to transfer photos with the windows phone app, but it's telling me I have to unlock my phone first. Surely there's a way of doing that without using the touchscreen?
    02-04-2015 01:18 PM
  2. ratsttam's Avatar
    Unfortunately, no. You'll need to fix the screen (or if the digitizer still works, try to remember the movements that would unlock it if you can't see the display).
    You didn't by chance have your photos set to upload to onedrive? If you did, they should all be available there. If you didn't, and you had an SD card installed, you can remove that and read it from another phone.
    If you had your pictures on the internal memory (can't be too many on a 520 then!), and not set to upload to onedrive, than your pretty much stuck :(
    RumoredNow likes this.
    02-04-2015 01:31 PM
  3. RumoredNow's Avatar
    Can you see the phone storage in File Browser?
    02-04-2015 01:35 PM
  4. ratsttam's Avatar
    Can you see the phone storage in File Browser?
    If it's password protected, the phone won't release the file system to a computer unless you unlock the phone.
    RumoredNow likes this.
    02-05-2015 07:37 AM
  5. RumoredNow's Avatar
    Thanks, ratsttam. I never had that issue. It's good knowledge to have.
    02-05-2015 10:10 AM

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