Why can I not see or even change my SMS tone?

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Windows Central Question

Whenever I enter settings> Ringtones+Sounds It doesn't give me the option to change my SMS tone. It lets me change my ringtone and Reminder tone but that is it. SMS tone isn't even listed but I have seen on other devices that it should be there. I am using a Lumia 1520 running Cyan, Hong Kong Country Variant. Has anyone else had this problem before? Can anyone offer a fix?

Thanks in advance.
 

mikelpikel

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Jul 10, 2014
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Thank you so much!!! I was just speaking to a microsoft representative and they had no idea, they said I should factory reset my phone. Thank you so much, you were more helpful and answered faster than those customer service representatives ever could.
 

Ed Boland

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Nov 17, 2012
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Thank you so much!!! I was just speaking to a microsoft representative and they had no idea, they said I should factory reset my phone. Thank you so much, you were more helpful and answered faster than those customer service representatives ever could.

You're welcome! That's what we're here for...
 

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