1. Windows Central Question's Avatar
    my lumia 720 is working fine but suddenly the touch buttons (search home n back) stop working, i tried soft and hard reset but nothing works . my phone is out of warranty .
    other details are -
    software - lumia cyan.
    manufacturer name - RM-885_im_india_249
    application version - 3.7.1.16
    please tell me what to do . can i reinstall firmware in windows like android devises works.
    02-10-2015 01:17 PM
  2. Laura Knotek's Avatar
    Please try the Lumia Software Recovery Tool. Support - - Microsoft - Malaysia

    If that does not help, then you will need to take your device to a Nokia Care Center.
    RumoredNow likes this.
    02-10-2015 01:21 PM
  3. Harrie-S's Avatar
    Yes you can use the Lumia software recovery tool.
    http://forums.windowscentral.com/e?l...token=LnvCe54f

    If this does not help you probably have a hardware problem.
    Laura Knotek and RumoredNow like this.
    02-10-2015 01:21 PM
  4. afireon8's Avatar
    I tried Lumia software recovery tool 5.0.5 and install software , then the massage come -
    The previous software version was 3058.50000.1425.0002 and you updated to
    3058.50000.1425.0002.
    but its not help me , the buttons remains not working , so i am going to nokia care center, thanks for your reply
    Harrie-S and RumoredNow like this.
    02-12-2015 01:11 AM

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