1. Windows Central Question's Avatar
    I have had the phone since last October, and love it. It has worked well, and takes great pictures.

    Today, the sound turned off. The phone will ring, and when I answer it, the other person can hear me, but I cannot hear them. If I put it on speaker phone, then I can hear them.

    Also, there is no sound when I press any buttons, or on the apps.
    02-12-2015 01:55 AM
  2. Harrie-S's Avatar
    This can be a soft or hardware problem.
    1 Please first double check that you did not mute the notification sounds.
    2 Do a soft reset.
    -------
    3 Do a factory restore or use the Lumia software recovery tool. (data will be erased)
    4 If the sound is still not back you have a hardware problem and should sent it for repair.
    aximtreo likes this.
    02-12-2015 03:00 AM

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