02-14-2015 04:18 PM
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  1. WPCentral Question's Avatar
    WPCentral Question
    I installed win 10 preview on my nokia lumia 635 recently, but when i tried to do a rollback to windows 8.1 using the recovery tool my phone got stuck on a red screen with nokia logo in white with infinite restarting by itself, and i can't figure out what to do. I wish i hadn't installed that damn windows 10 in the first place.
    02-14-2015 08:10 AM
  2. boltman2013's Avatar
    boltman2013
    Be sure to report the feedback to Microsoft
    RumoredNow likes this.
    02-14-2015 08:45 AM
  3. daveey's Avatar
    daveey
    Originally Posted by WPCentral Question
    I installed win 10 preview on my nokia lumia 635 recently, but when i tried to do a rollback to windows 8.1 using the recovery tool my phone got stuck on a red screen with nokia logo in white with infinite restarting by itself, and i can't figure out what to do. I wish i hadn't installed that damn windows 10 in the first place.
    There is something severely wrong with the 'Windows Phone Recovery Tool', I read about it somewhere; damn near fried my PC and Phone!

    Try the 'Lumia Software Recovery Tool', (further down the page)

    FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA

    I just did it and I'm all good! :)

    Take your battery out and put it back in then restart then run the software.
    02-14-2015 08:54 AM
  4. conrie young's Avatar
    conrie young
    Didn't work for me , but thanks anyway, i guess i'm ****ed!
    02-14-2015 03:55 PM
  5. Harrie-S's Avatar
    Harrie-S
    Retired Ambassador
    Originally Posted by conrie young
    Didn't work for me , but thanks anyway, i guess i'm ****ed!
    Try it again, use another usb cable, usb port, computer.
    Sometimes it works after a few times.
    RumoredNow likes this.
    02-14-2015 04:18 PM
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