1. WPCentral Question's Avatar
    Good morning. My phone shut off and won't start. I noticed that it was off yesterday and I thought it was strange seeing it had a full charge. I went to go turn it on and it was dead. I plugged it in, got the little battery with the red line, kept it plugged in and still nothing and almost 24 hours later, still nothing!!! I did a soft reset and it flashes to the AT&T page and then goes right back to the flashing dead battery or black screen. Any suggestions?The phone has not been damaged in any way.
    02-17-2015 09:34 AM
  2. worldspy99's Avatar
    What device are you using? Are you using the original charger that came with the phone?
    02-17-2015 10:31 AM
  3. RumoredNow's Avatar
    You may have to flash your phone with the Official OS and Firmware. You will lose data, but can restore your last backup during the set up.
    FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA
    02-17-2015 11:17 AM

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