1. Windows Central Question's Avatar
    This is a new issue since updated to 8.1. When I'm in a phone call, and pull away to disconnect my screen remains black and I have to press the power button twice to bring my screen back. Sometimes when I get a text, my screen no longer turns on like it used to either. Is there a way to fix this?
    02-18-2015 02:54 PM
  2. RumoredNow's Avatar
    I think you already know to clean the screen over the proximity sensor?

    You could try a Soft Reset... Hold the Power + Volume Down buttons until the phone vibrates and reboots (about 10 seconds).

    If that doesn't work, make a back up and reset your phone in Settings > about.

    If the issue still occurs you have a hardware problem.
    02-18-2015 03:49 PM

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