1. Priyanka Goswami's Avatar
    I am a L720 user. Apps stored on my phone are not showing since I switched on my phone. Only apps stored on my SD card are showing. My phone is running on Lumia Denim. Help.
    02-19-2015 07:31 AM
  2. MohitKJain's Avatar
    Apps installed in the phone memory are not showing? Did you try a soft reset?
    Edit: Or are you talking about XAPs stored on your phone memory?
    02-19-2015 07:43 AM
  3. Priyanka Goswami's Avatar
    Apps installed in the phone memory are not showing? Did you try a soft reset?
    Edit: Or are you talking about XAPs stored on your phone memory?
    Yes I tried a soft reset and it didn't help.
    02-19-2015 07:51 AM
  4. MohitKJain's Avatar
    If you can clarify, are you unable to run the apps installed on your phone, or you are unable to detect XAPs on your phone memory?
    02-19-2015 07:56 AM
  5. Priyanka Goswami's Avatar
    If you can clarify, are you unable to run the apps installed on your phone, or you are unable to detect XAPs on your phone memory?
    What I mean is, my phone is not detecting the applications that are stored on my phone memory. For eg. WhatsApp, along with many other apps, is missing.
    Even my photo gallery and music and video apps are gone.
    02-19-2015 08:01 AM
  6. MohitKJain's Avatar
    What I mean is, my phone is not detecting the applications that are stored on my phone memory. For eg. WhatsApp, along with many other apps, is missing.
    Even my photo gallery and music and video apps are gone.
    Well, if that is the case, you will have to hard reset your phone after backing up your personal data via a PC
    02-19-2015 08:02 AM
  7. Priyanka Goswami's Avatar
    Well, if that is the case, you will have to hard reset your phone.
    Are you sure? Can you tell me whats wrong with my phone?
    02-19-2015 08:04 AM
  8. Priyanka Goswami's Avatar
    Is there no other way?
    02-19-2015 08:05 AM
  9. MohitKJain's Avatar
    Are you sure? Can you tell me whats wrong with my phone?
    If it happened after an update then probably it was a botched up installation. A hard reset will help. If it happened spontaneously, even then hard reset is the way forward, as soft resets are not working for you.
    Priyanka Goswami likes this.
    02-19-2015 08:06 AM
  10. MohitKJain's Avatar
    Other than that, if it happened after installing a particular app, then uninstall it and try a soft reset. Also, you can remove microSD card and soft reset the phone. See if any of these can help.
    02-19-2015 08:13 AM
  11. Priyanka Goswami's Avatar
    Other than that, if it happened after installing a particular app, then uninstall it and try a soft reset. Also, you can remove microSD card and soft reset the phone. See if any of these can help.
    Just now a friend WhatsApped me and now WhatsApp is showing. But my windows phone store, gallery and everything are missing. Gosh!
    02-19-2015 08:22 AM
  12. Priyanka Goswami's Avatar
    I updated my phone to denim yesterday.
    02-19-2015 08:22 AM
  13. Akash Patel's Avatar
    you can use this method to reinstall those apps.

    http://forums.windowscentral.com/win...ial-video.html

    but as your music,video and photo apps are also missing and they are integrated in the OS so you cant reinstall them via that method so your only solution is hard reset

    This problem is partial solved in W10 if the app get missing from the app list you can now uninstall them from storage sense which is not possible in WP8.1
    02-19-2015 08:26 AM
  14. MohitKJain's Avatar
    I updated my phone to denim yesterday.
    Hard reset will solve all your problems.
    02-19-2015 08:34 AM
  15. Priyanka Goswami's Avatar
    Hard reset will solve all your problems.
    Will hard resetting my phone degrade it to lumia Cyan?
    02-19-2015 08:49 AM
  16. Akash Patel's Avatar
    Will hard resetting my phone degrade it to lumia Cyan?
    No it wont
    Priyanka Goswami likes this.
    02-19-2015 08:57 AM
  17. Priyanka Goswami's Avatar
    Thanks! It worked.
    02-19-2015 01:18 PM
  18. MohitKJain's Avatar
    Good for you.
    02-20-2015 03:26 AM

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