02-19-2015 02:50 PM
tools Reply
  1. Windows Central Question's Avatar
    Windows Central Question
    I have a Lumia 620. I got the prompt for 8.10.14219.341 update yesterday, but when I installed it the phone stuck on the gear animation screen for hours. Nokia Care said they have to reinstall the OS as the OS crashed. Today I got the phone with WP 8.1 OS reinstalled. In the evening I again got the prompt for update, the gear screen is running since last 4 hours. Any suggestions? Why is it happening? What should I do?
    02-19-2015 12:01 PM
  2. ven07's Avatar
    ven07
    Q&A Team
    Ambassador
    Moderator
    Plug the phone into the charger, then soft reset the phone (vol down + lock/power button; hold down until the phone turns off and vibrates).

    This will take you back to the updating process; wait 30 minutes to check if it gets stuck again.

    Report back kay? :)
    02-19-2015 02:50 PM
« How can I get my Facebook live tile to work? | Photos app on wp8.1.1 not showing thumbnails »

Similar Threads

  1. WP was deleted from my Lumia 630 after tryin to roll back to 8.1
    By Jaroslav Dvorsky in forum Windows Phone 8.1
    Replies: 9
    Last Post: 04-12-2015, 02:14 AM
  2. [Experimental/ GUI Tool]ProxyRegistryEditor - Edit the registry via proxy.
    By ADeltaX in forum Windows 10 Mobile Insider Preview
    Replies: 9
    Last Post: 02-20-2015, 08:33 AM
  3. Microsoft India officially launches the new affordable Windows Phone devices Lumia 532 and Lumia 4
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 02-19-2015, 12:00 PM
  4. ABC News launches Xbox One app just in time for the Oscars
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 02-19-2015, 11:42 AM
  5. Lumia Camera 5.0 gets a small update for some Lumia Denim users
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 02-19-2015, 10:42 AM
LINK TO POST COPIED TO CLIPBOARD