02-19-2015 03:50 PM
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  1. Windows Central Question's Avatar
    Windows Central Question
    I have a Lumia 620. I got the prompt for 8.10.14219.341 update yesterday, but when I installed it the phone stuck on the gear animation screen for hours. Nokia Care said they have to reinstall the OS as the OS crashed. Today I got the phone with WP 8.1 OS reinstalled. In the evening I again got the prompt for update, the gear screen is running since last 4 hours. Any suggestions? Why is it happening? What should I do?
    02-19-2015 01:01 PM
  2. ven07's Avatar
    ven07
    Q&A Team
    Ambassador
    Moderator
    Plug the phone into the charger, then soft reset the phone (vol down + lock/power button; hold down until the phone turns off and vibrates).

    This will take you back to the updating process; wait 30 minutes to check if it gets stuck again.

    Report back kay? :)
    02-19-2015 03:50 PM
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