02-22-2015 11:05 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    I was trying to reset my windows phone so i held the power and volume down button for 15 seconds till i felt a vibration. Then i held the volume down button for a few seconds and i was supposed to see a large exclamtion mark. I didnt see anything so i just continued the steps. I pressed the volume up,volume down, power, and the volume down button again which was supposed to make my phone reset itself but instead it showed a lighting bolt and a gear symbol for about an hour.
    02-22-2015 10:32 AM
  2. Qais Abu-Hasan's Avatar
    Qais Abu-Hasan
    I saw this somewhere but I can't remember , did you charge your phone ?
    02-22-2015 10:48 AM
  3. Harrie-S's Avatar
    Harrie-S
    Retired Ambassador
    During your attempt to reset something went wrong so try the hard reset again.
    Reset my Windows Phone 8.1 | Windows Phone How-to (United States)

    If it still stays stuck use the Lumia Software Recovery tool
    FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA

    And be sure your phone is charged and/or connect it to a charger.
    02-22-2015 11:05 AM
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