1. WPCentral Question's Avatar
    Hello, I bought a Nokia Lumia 520 a while back (About two years ago or something i'm not too sure) It was perfectly fine until all of the sudden I couldn't hear anything apart from Ringtones (Couldn't listen to songs, couldn't hear people when calling etc) after messing around with the phone it turned out to be the earbud jack (can't remember the correct word at the moment) anyhow, I fixed it by basically shoving a tooth pick in it. So i'm like okay fine. But recently the phone got stuck in Airplane mode, I tried literally everything apart from going to the store to get it fixed because my warranty ran out and i'm not going to pay for this piece of crap. So, today I tried the "Windows Phone Recovery Tool", I let it do its thing while I take a shower but when I came back it was stuck on the red Nokia title screen. Unplugged the battery, re-connected it with my PC, pressed the Volume down button etc. Nothing works! And when it's plugged into the PC, the Windows Recovery Tool says "Acces is Denied. Verify Credentials"

    So yeah. I am furious. I have never, ever had so many problem with a phone before..

    Here are some screenshots:

    Windows Recovery Tool: prntscr.com/69p0vf
    The Red Nokia Title Screen (My Phone): prntscr.com/69p3wj
    02-25-2015 10:45 AM
  2. anon8959613's Avatar
    1. Calm down ( you gotta have patience while working with gadgets )
    2. You shouldn't shove things other than the hp jack into the hp port.
    3. Airplane mode ? (tried going to settings and trying to disable it or remove the sim and put it back in / restart ?? )
    4. That "Red Nokia Tile Screen" you saw was the firmware download screen.
    5. One does not simply don't pull out a phone while its undergoing firmware loading.
    6. Try with Windows Phone Recovery Tool again. (This time wait ... and have patience.)
    7. The only and last solution is Lumia Software Recovery Tool. Be patient !
    Last edited by therawkr92; 02-25-2015 at 02:29 PM.
    Muessig, ven07 and Nofsy like this.
    02-25-2015 02:09 PM
  3. Muessig's Avatar
    First of all do the things that therawkr92 suggested and then post back here. If you're still experiencing the same problem after that, it could be the phone hardware itself.
    ven07, anon8959613 and Nofsy like this.
    02-25-2015 02:23 PM
  4. Nofsy's Avatar
    Thank you for your help, I got my phone working again! Well.. Kind of, the phone is still stuck in flight (Airplane mode) unfortunately.. And yes patience is something I do not have unfortunately, at least not with things like this. Any ideas on how I could get the phone out of airplane mode? I've soft & hard resetted, restarted with and without sim..
    anon8959613 likes this.
    02-25-2015 03:18 PM
  5. anon8959613's Avatar
    wp_ss_20150226_0001.png

    Have you tried going here and toggling the switch ?
    If this doesnt work also i dont know what else to say since your warranty ran out.
    the next and last option is to flash another ROM using nokia care suite which requires patience. (hell lot of it)
    02-25-2015 03:52 PM
  6. Nofsy's Avatar
    Here's a video, the original Dropbox link was too long so don't be worried, it's just Dropbox: goo.gl/PmW3Hn

    And yeah, I guess i'm gonna have to either buy a new phone or spend some money on this one..
    anon8959613 likes this.
    02-25-2015 04:01 PM
  7. anon8959613's Avatar
    Here's a video, the original Dropbox link was too long so don't be worried, it's just Dropbox: goo.gl/PmW3Hn

    And yeah, I guess i'm gonna have to either buy a new phone or spend some money on this one..
    Aww thats messed up ... did you try that with your sim inserted ??
    If you really wanna try saving your device i suggest go for the nokia care suite method (requires real patience)
    otherwise youre gonna have to get a new phone.
    02-25-2015 04:09 PM

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