1. Matthew Blair's Avatar
    Hey everyone!

    Got a question and this time it's not for me.

    My mother has a Verizon 928 and she is having some serious battery drain issues all of a sudden after her Denim update. Also, the power button works only 5% of the time.

    She's not that technological handy so I did my routine digging around in her settings to see what I could dig up.

    It looks like Battery Saver is showing that "Phone"s usage is pegged at 100%. That floored me.

    That's really all that I can see that's wrong.

    I can't do a soft reset as the power button does not function.

    Does any of this sound familiar to anyone?

    Thanks all!
    02-28-2015 09:46 PM
  2. Matthew Blair's Avatar
    03-03-2015 08:04 AM
  3. Jesse Sasso's Avatar
    I would try backing up everything and then doing a restore with the recovery tool. It's odd that its usage is so high. Restoring may clear any usage issues. If the power button is a hardware problem, like the button is physically broken, i don't know what to suggest. On Dev Preview, the resume screen when waking the phone was common for the 928 and alot of other models, but Denim should have fixed that.
    03-03-2015 08:16 AM

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