1. shannonm28's Avatar
    Hello. I have a Nokia Lumia 530 with Windows 8.1 software, and have a strange problem.

    After several months of using the default Maps app, it suddenly refused to open. I get the [loading...] screen but then nothing. The phone goes back to the menu. Yes, I tried turning the phone off and on again. Still nothing.

    Frustrated, I installed another map software, Here Maps. Bizarrely, same thing; I get their loading screen, but it won't ever open, and after two or three seconds, the phone goes back to the menu.

    I have since tried a hard reset of the phone, but still neither app will open. I don't know what else to try.

    Nothing else of interest happened around the time it stopped working; I don't believe I installed anything new or did anything particularly out of the ordinary. Please let me know if you need any further information, or if you know where I might find a solution.
    03-01-2015 10:35 AM
  2. therawkr92's Avatar
    Hello. I have a Nokia Lumia 530 with Windows 8.1 software, and have a strange problem.

    After several months of using the default Maps app, it suddenly refused to open. I get the [loading...] screen but then nothing. The phone goes back to the menu. Yes, I tried turning the phone off and on again. Still nothing.

    Frustrated, I installed another map software, Here Maps. Bizarrely, same thing; I get their loading screen, but it won't ever open, and after two or three seconds, the phone goes back to the menu.

    I have since tried a hard reset of the phone, but still neither app will open. I don't know what else to try.

    Nothing else of interest happened around the time it stopped working; I don't believe I installed anything new or did anything particularly out of the ordinary. Please let me know if you need any further information, or if you know where I might find a solution.
    Here maps is offline navigation (Default map uses network (if you havn't downloaded offline maps), have you downloaded the offline maps already ?)

    If not...
    settings
    swipe right to applications
    maps
    download maps (download the map you want)
    then try again using here maps
    try turning on gps before you start the map app.
  3. anon8959613's Avatar
    Hello. I have a Nokia Lumia 530 with Windows 8.1 software, and have a strange problem.

    After several months of using the default Maps app, it suddenly refused to open. I get the [loading...] screen but then nothing. The phone goes back to the menu. Yes, I tried turning the phone off and on again. Still nothing.

    Frustrated, I installed another map software, Here Maps. Bizarrely, same thing; I get their loading screen, but it won't ever open, and after two or three seconds, the phone goes back to the menu.

    I have since tried a hard reset of the phone, but still neither app will open. I don't know what else to try.

    Nothing else of interest happened around the time it stopped working; I don't believe I installed anything new or did anything particularly out of the ordinary. Please let me know if you need any further information, or if you know where I might find a solution.
    Here maps is offline navigation (Default map uses network (if you havn't downloaded offline maps), have you downloaded the offline maps already ?)

    If not...
    settings
    swipe right to applications
    maps
    download maps (download the map you want)
    then try again using here maps
    try turning on gps before you start the map app.
    03-01-2015 12:03 PM
  4. shannonm28's Avatar
    Thanks for the suggestions, therawkr92, but unfortunately that didn't work. When I hit "download maps, " I get the message "We can't reach the maps library right now", and it suggests that I check my wi-fi connection (which is definitely up). Also, I am positive I had downloaded maps of my city and at least one other city.

    I do have "location" in settings enabled. I assume that is what you referred to when you said "try turning on gps".

    Again, thanks for the effort, and if you have any other suggestions, I'm definitely open to trying them out.
    anon8959613 likes this.
    03-01-2015 01:16 PM
  5. anon8959613's Avatar
    and if you have any other suggestions, I'm definitely open to trying them out.
    Soft Reset ? Volume Down + Power

    where is your maps app stored at ? phone or sd card ?
    if its in sd card try moving it back to phone memory (just the app from storage sense )
    03-01-2015 01:47 PM
  6. Guytronic's Avatar
    See if you can download maps after resetting your home router.
    anon8959613 likes this.
    03-01-2015 01:58 PM

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