[Windows Central Question]

Whenever I insert headphones, even if the volume was at 30/30, it immediately decreases to zero, I therefore cant play music through the headphones. I also cannot increase the volume as long as the headphones are inserted. I have tried restarting the phone but it didn't help.

[srikanth reddy4]

may be due to some hardware problem or the headset is not sitting right into the phone

[Nogitsune Micah]

It's a safety feature. If someone put the headphones in at full blast and then damaged their ears, they would then be ready to sue Microsoft or the OEM. It's how silly people are.

It's why they have that warning that pops up when you increase the volume. That tells you it
Can Damage your ears if you play it too loudly.

[srikanth reddy4]

It's a safety feature. If someone put the headphones in at full blast and then damaged their ears, they would then be ready to sue Microsoft or the OEM. It's how silly people are.

It's why they have that warning that pops up when you increase the volume. That tells you it
Can Damage your ears if you play it too loudly.

He also said that he cant increase his volume when connected to headphones

[Kingtheo007]

But why are they quite about it Lumia 630, Windows 8.1 same problem

[Lee Power]

Are they the correct spec headphones for a Lumia? Some headphones have the jack wired differently, Sony was one of the culprits for doing this in the past.

[CozyPlanes]

The volume to 0 when headphones or earphones inserted is absolutely normal.

The next problem may be happening because the gold line in your headphones is different with your phone's headphones jack.

Check whether you have the correct headphones.