1. Windows Central Question's Avatar
    Whenever I insert headphones, even if the volume was at 30/30, it immediately decreases to zero, I therefore cant play music through the headphones. I also cannot increase the volume as long as the headphones are inserted. I have tried restarting the phone but it didn't help.
    03-02-2015 03:24 AM
  2. srikanth reddy4's Avatar
    may be due to some hardware problem or the headset is not sitting right into the phone
    03-25-2015 01:16 AM
  3. Nogitsune Micah's Avatar
    It's a safety feature. If someone put the headphones in at full blast and then damaged their ears, they would then be ready to sue Microsoft or the OEM. It's how silly people are.

    It's why they have that warning that pops up when you increase the volume. That tells you it
    Can Damage your ears if you play it too loudly.
    03-25-2015 01:30 AM
  4. srikanth reddy4's Avatar
    It's a safety feature. If someone put the headphones in at full blast and then damaged their ears, they would then be ready to sue Microsoft or the OEM. It's how silly people are.

    It's why they have that warning that pops up when you increase the volume. That tells you it
    Can Damage your ears if you play it too loudly.
    He also said that he cant increase his volume when connected to headphones
    03-25-2015 02:18 AM
  5. Kingtheo007's Avatar
    But why are they quite about it Lumia 630, Windows 8.1 same problem
    07-20-2016 06:45 AM
  6. Lee Power's Avatar
    Are they the correct spec headphones for a Lumia? Some headphones have the jack wired differently, Sony was one of the culprits for doing this in the past.
    Chintan Gohel likes this.
    07-20-2016 07:14 AM
  7. CozyPlanes's Avatar
    The volume to 0 when headphones or earphones inserted is absolutely normal.

    The next problem may be happening because the gold line in your headphones is different with your phone's headphones jack.

    Check whether you have the correct headphones.
    Chintan Gohel likes this.
    07-21-2016 03:08 AM

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