1. Windows Central Question's Avatar
    Please help I have these spinning cogs for nearly 6 hours since I pressed install and it is not letting me turn my phone on even when I have done the reset using the side buttons or even taken the battery out.

    Has my phone completely broken?????
    03-02-2015 10:37 AM
  2. ven07's Avatar
    Which reset have you tried? Description please :)
    03-02-2015 10:42 AM
  3. N_LaRUE's Avatar
    Here's one thing you can try - FAQ - My Lumia stays at the spinning gears - Microsoft - UK

    If that doesn't work you'll have to use this - FAQ - How can I recover/reset/restore my phone software? - Microsoft - UK

    If you didn't backup your phone prior to this you'll probably regret it.
    ven07 and Harrie-S like this.
    03-02-2015 10:44 AM
  4. Harrie-S's Avatar
    And if you have an SD card in your phone get it out.
    ven07 likes this.
    03-02-2015 10:53 AM

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