1. Windows Central Question's Avatar
    HI
    I have lumia 925 .My current software version is 8.10.14234.375.The issue is that whenever I make a call the screen goes blank .I never put it to ear.I just keep it on my hand.After that I have to press power key 2 times then the screen come alive and with in a second it goes blank again.This is really weird. If I select speaker mode still it is same. Screen goes blank
    This is really irritating that when phone is on hand and I am making call it goes blank.I have done the soft reset also but the issue remains.
    Is there any way to fix this?
    03-05-2015 05:23 AM
  2. Keith Wallace's Avatar
    That's almost certainly the proximity sensor. It's an issue my 920 had after launch, but I think it was GDR1 that got it fixed. Cleaning around the proximity sensor is probably the first check, if you can. Otherwise, it might be something you have to live with. You could also try getting the device RIGHT into the light during a call, to see if it comes on. That would basically confirm it as a proximity sensor issue.
  3. srikanth reddy4's Avatar
    May b Ur proximity sensor is broken go and check it
    Laura Knotek likes this.
    03-05-2015 05:50 AM
  4. oldpueblo's Avatar
    Yeah I would agree that it's proximity sensor related. It's designed to do this when you put the phone up to your ear, it notices the lack of light and turns the screen off while you talk in order to save battery. Then when you pull it away it's supposed to come back on. Do you have a screen protector/case covering the sensor, or is it dirty/dusty?
    Laura Knotek likes this.
    03-05-2015 03:31 PM
  5. anon(5445874)'s Avatar
    What they said, or also clean your phone.
    Laura Knotek likes this.
    03-05-2015 03:36 PM
  6. Keith Wallace's Avatar
    That's almost certainly the proximity sensor. It's an issue my 920 had after launch, but I think it was GDR1 that got it fixed. Cleaning around the proximity sensor is probably the first check, if you can. Otherwise, it might be something you have to live with. You could also try getting the device RIGHT into the light during a call, to see if it comes on. That would basically confirm it as a proximity sensor issue.
    03-05-2015 05:51 PM
  7. brusbrother's Avatar
    Are you using a case?
    03-06-2015 04:39 AM
  8. SteveNoza's Avatar
    My Icon was doing this too, I found out it was caused by the screen protector. I cut out the piece covering the proximity sensor, problem solved!
    brusbrother likes this.
    03-06-2015 05:01 AM

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