1. nabeel Madcon's Avatar
    I'musing Lumia1020 and it internal storage is 32gb but shows only 29GB!!..way its happening?..and I check my storage details it shows the temporary files is 1.5GB!!..i clears it but nothing happened and one more thing is my "other" memory shows 7.9GB!! too. But I couldn't delete it by system.the system nothing show the files..so help me and what I do ?
    03-14-2015 03:35 AM
  2. gpobernardo's Avatar
    I'musing Lumia1020 and it internal storage is 32gb but shows only 29GB!!..way its happening?..and I check my storage details it shows the temporary files is 1.5GB!!..i clears it but nothing happened and one more thing is my "other" memory shows 7.9GB!! too. But I couldn't delete it by system.the system nothing show the files..so help me and what I do ?
    What OS version and Firmware revision number does your Lumia 1020 have? This can be found in Settings > About. Depending on the version you have, you should be able to clear both your Temporary Files AND some of your Other Storage just by deleting the temporary files (Tapping on "delete" within the temporary files page) in your phone.

    There has always been a difference between the actual available memory in the phone and the "advertised" available phone memory. I'm guessing some of those differences are either caused by having certain reserved sectors (in addition to the System files) and the Allocation Unit Size of the memory drive.

    There is no problem with your L1020; what you're experiencing is normal.
    Harrie-S and RumoredNow like this.
    03-14-2015 04:04 AM
  3. nabeel Madcon's Avatar
    I'm using denim version 8.10.14226.359...yaa already I try it by clear option but doesn't happened.how to clear that other option memory?
    03-14-2015 05:09 AM
  4. Harrie-S's Avatar
    Actual the memory chip which is used is 32 GB and indeed people get sometimes confused about it. But this is the same for SD cards before you can use it you need to format them and this takes also memory.
    My 930 is 32GB but in storage sense I also "only" see 29.

    Also try to delete IE history.
    And did you just update to DENIM?
    "Others" can also include files with extensions not supported by WP, or if you just copied back pictures/ music on your phone and if they are not yet categorized by the OS they may show up as "others".
    If you connect your phone with your PC you may use explorer to check your phone on "unsupported" file extensions.
    .
    gpobernardo and RumoredNow like this.
    03-14-2015 05:10 AM
  5. RumoredNow's Avatar
    I've found that connecting my Windows Phones to my PC and using the WP Desktop App will often get the storage on the phone and the SD card read and indexed and change Storage Sense values away from "generic" categories like Other.
    Windows Phone app for desktop | Windows Phone (United States)

    Also see this help page: How to free storage memory on Windows Phone - Wiki
    gpobernardo likes this.
    03-14-2015 10:51 AM
  6. nabeel Madcon's Avatar
    Thnx..ya I just update in to latest version denim and I didn't get any updates after.. But when I connect with lap,it shows only the support extension s' and nothing else..
    03-14-2015 11:36 AM
  7. gpobernardo's Avatar
    I'm using denim version 8.10.14226.359...yaa already I try it by clear option but doesn't happened.how to clear that other option memory?
    In some cases, it will not be possible to completely clear both the temporary files and the "other" storage. But the suggestion of RumoredNow could help in updating the storage values in your Storage Sense, which may "lower" the Other and Temporary Files.

    Thnx..ya I just update in to latest version denim and I didn't get any updates after.. But when I connect with lap,it shows only the support extension s' and nothing else..
    Did the Windows Phone Desktop App launch when you connected your phone to your laptop? You may need to leave it plugged in for a few minutes so that the "Other" in Storage Sense will be updated, as mentioned by RumoredNow.

    In addition to that, I recall that having a lot of photos increased the "Other" storage in one of my phones. The "Other" section may contain album cache data (such as those photo tiles in the Photo Hub), hence more photos in the phone would create a larger "Other" section. Try moving your photos to your laptop and see if that decreases the Other Storage size.
    RumoredNow likes this.
    03-14-2015 04:35 PM
  8. nabeel Madcon's Avatar
    Thnx bro..i will do that
    gpobernardo likes this.
    03-14-2015 11:58 PM

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