1. Windows Central Question's Avatar
    my phone is only showing nokia icon on red colour backgound
    03-15-2015 04:03 AM
  2. RumoredNow's Avatar
    Which recovery tool? Windows Phone Recovery Tool or Lumia Software Recovery Tool?

    There have been issues with WPRT for some users.

    Try powering off the phone, switch to another USB port on your PC, but don't connect yet.

    Start (or restart) the LSRT. Don't connect the phone. Press Power button until it vibrates then immediately release Power and hold the Volume Down until you get the Exclamation Mark Screen
    factory-reset-nokia-lumia-phones.jpg

    Now plug that phone into a different USB port than before. In LSRT use the "my phone will not boot or respond" option...
  3. vicky geth's Avatar
    can you post a screenshot of it??
    03-15-2015 04:26 AM
  4. Vikas Yadav1's Avatar
    11063809_451741368313137_8715750479457090689_o.jpg sir it is only showning like this
    03-15-2015 04:40 AM
  5. Vikas Yadav1's Avatar
    11063809_451741368313137_8715750479457090689_o.jpg it is showing like this i have hard reset it but no use i have use rocovery tool but no use it is not connecting
    03-15-2015 04:52 AM
  6. vicky geth's Avatar
    No... I'm saying about the error message 'product code empty'. Have you followed all the steps mentioned here?? http://forums.windowscentral.com/e?l...token=cz8rEIb0
    03-15-2015 04:54 AM
  7. Vikas Yadav1's Avatar
    03-15-2015 04:59 AM
  8. Vikas Yadav1's Avatar
    yesssss sir i have tried it
    03-15-2015 05:02 AM
  9. Vikas Yadav1's Avatar
    sir it is not connecting only to recovery tool
    03-15-2015 05:05 AM
  10. vicky geth's Avatar
    not connecting means?? try option 'phone not detected'
    03-15-2015 05:08 AM
  11. Vikas Yadav1's Avatar
    yes sir i have tried it but it is of no use
    03-15-2015 05:25 AM
  12. Vikas Yadav1's Avatar
    11063809_451741368313137_8715750479457090689_o.jpgsir when i connect my lumia 525 to recovery tool update was not successful then it begin to show nokia icon in red background.
    1)i have tried hard reset but no use
    2)when i connect it to windows recovery tool it shows product code empty
    can it be repairable or it is dead for forever
    03-15-2015 08:59 AM
  13. grantpwarren's Avatar
    Can you stop starting new threads please, "sir".

    Try the Lumia Software Recovery Tool instead.
    If not you're gonna need to re-flash the OS.
    Harrie-S likes this.
    03-15-2015 09:08 AM
  14. RumoredNow's Avatar
    Which recovery tool? Windows Phone Recovery Tool or Lumia Software Recovery Tool?

    There have been issues with WPRT for some users.

    Try powering off the phone, switch to another USB port on your PC, but don't connect yet.

    Start (or restart) the LSRT. Don't connect the phone. Press Power button until it vibrates then immediately release Power and hold the Volume Down until you get the Exclamation Mark Screen
    Click image for larger version. 

Name:	Factory-Reset-Nokia-Lumia-Phones.jpg 
Views:	39 
Size:	5.7 KB 
ID:	99742

    Now plug that phone into a different USB port than before. In LSRT use the "my phone will not boot or respond" option...
    grantpwarren and Laura Knotek like this.
    03-15-2015 11:43 AM
  15. RumoredNow's Avatar
    Merged duplicate threads...

    And another thread merged.

    User, please do not keep making threads on one topic. It does not get you help faster or better answers - it actually slows down help and creates confusion as people's efforts are scattered.
    Last edited by RumoredNow; 03-15-2015 at 12:06 PM.
    03-15-2015 11:49 AM
  16. Vikas Yadav1's Avatar
    sir i have tired but it is of no use
    03-16-2015 10:21 PM
  17. RumoredNow's Avatar
    Can you get the screen with the exclamation mark (!) ???
    03-16-2015 11:56 PM
  18. Pasha188's Avatar
    Hi
    I have the same problem. A screen with an exclamation mark does not appear.
    None of the ways which have not helped
    04-12-2015 01:06 PM
  19. RumoredNow's Avatar
    It may be low battery interrupting the process???

    Try plugging into the wall charger for one hour or more then using Lumia Software Recovery Tool How can I recover/reset/restore my phone software? - Microsoft - USA and the "phone will not boot or respond" option.
    04-12-2015 01:23 PM
  20. Pasha188's Avatar
    all night you were charging it, the screen was red with the words NOKIA.
    Connected does not help. The power button and volume down pressed, the exclamation mark does not appear.
    This all came after he was rolled back with win 10 TP on wf 8.1.
    The phone looks dead
    04-12-2015 01:29 PM
  21. Pasha188's Avatar
    my problem nor how to solve it?
    04-12-2015 07:15 PM
  22. RumoredNow's Avatar
    You could search the internet for "Nokia Care Suite" and try the hacks to get retail support working, then flash a ROM.... But me searching the problem shows little hope that way either.

    Might be time to seek repair.
    Guytronic likes this.
    04-12-2015 07:53 PM

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