1. vdfl's Avatar
    I'm not able to download any of the app from windows phone nor able to update it . I don't know the reason.
    Please help me!! How to do??
    03-16-2015 07:24 AM
  2. Harrie-S's Avatar
    I'm not able to download any of the app from windows phone nor able to update it . I don't know the reason.
    Please help me!! How to do??
    This is not much info you give.
    Do you get a failure code?
    Do you use wifi or data?
    Can you use IE?
    Is data and Time correct for your time zone?
    Did you sync your MS Account?
    Which phone you have and which OS you have.
    03-16-2015 07:39 AM
  3. vdfl's Avatar
    This is not much info you give.
    Do you get a failure code?
    Do you use wifi or data?
    Can you use IE?
    Is data and Time correct for your time zone?
    Did you sync your MS Account?
    Which phone you have and which OS you have.
    Yes, i can use IE .
    I have lumia 520 and I use wifi .
    When I'm downloading it shows pending and pending and just pending.
    03-16-2015 08:01 AM
  4. WanderingTraveler's Avatar
    Have you tried soft-resetting, or clearing temp files via storage sense (WP8.1) or the storage app Nokia provided (WP8)?
    03-16-2015 08:14 AM
  5. Harrie-S's Avatar
    Looks like a slow unstable wifi connection.

    1 How fast is your internet connection. (do you have an app like on your phone Speedtest.net | Windows Phone Apps+Games Store (United States)) or can you check it online with IE

    2 Cancel all the pending downloads and try again (open the store > tap on the 3 points on the bottom right > download > press and hold each one and cancel the download).

    3 Have you tried with a different wifi?

    4 Can you download or update an app with cellular data?
    03-16-2015 08:22 AM
  6. vdfl's Avatar
    Looks like a slow unstable wifi connection.

    1 How fast is your internet connection. (do you have an app like on your phone Speedtest.net | Windows Phone Apps+Games Store (United States)) or can you check it online with IE

    2 Cancel all the pending downloads and try again (open the store > tap on the 3 points on the bottom right > download > press and hold each one and cancel the download).

    3 Have you tried with a different wifi?

    4 Can you download or update an app with cellular data?
    I had already try all the ways that you have suggested but I'm not able to download any applications from the store. So, how can I download speed test application ?
    I'm able to use all other applications which needs a wifi connection. I don't have cellular internet connection.
    03-16-2015 10:11 AM
  7. vdfl's Avatar
    Have you tried soft-resetting, or clearing temp files via storage sense (WP8.1) or the storage app Nokia provided (WP8)?
    Soft resetting means??
    And What is temp files ??
    03-16-2015 10:14 AM
  8. ComingOfGauge's Avatar
    The main cause is that you are not logged In to the store with your Microsoft account, this is a huge problem and will definetly cause you to not be able to download anything from the store. Try looking around and logging in with your Microsoft ID
    RumoredNow and vdfl like this.
    03-16-2015 10:37 AM
  9. 920Walker's Avatar
    Have you tried logging into your Windows account on a different device, selecting your phone on the account and sending apps to your phone from there? This is useful for apps that won't install after a hard reset.
    RumoredNow and vdfl like this.
    03-16-2015 10:50 AM
  10. Harrie-S's Avatar
    Soft resetting means??
    And What is temp files ??
    Soft reset is holding the volume down and power.
    Restart my Windows Phone 8.1 | Windows Phone How-to (United States)

    Temp files.
    Open Storage Sense app
    Tap phone
    Then you see a list temp files are temporary files.
    wp_ss_20150316_0002.jpg
    wp_ss_20150316_0001.jpg

    I know that you can not download an app that is why i asked if you already had this app on your phone.
    But do you have a pc where you can test the download speed and the best way is if your pc is connected to your router by wifi.

    And what happens is you go to Settings > email+accounts > ms account and tap or hold your account.
    03-16-2015 11:14 AM
  11. vdfl's Avatar
    Thank you all for helping . Now it is working fine . I did a soft reset and after 3 -4 times of doing it , the problem has been removed .
    03-17-2015 11:20 AM
  12. vdfl's Avatar
    But one problem hasn't gone .
    Last time also problem began after this only. When I try to install candy crush saga it gets stop at a certain point .
    And now also it is showing the same problem.
    03-17-2015 11:34 AM
  13. vdfl's Avatar
    Can anyone help me out from this issue???
    03-17-2015 02:22 PM
  14. vdfl's Avatar
    Anyone out there???????
    03-18-2015 09:46 AM
  15. RumoredNow's Avatar
    try some of these other threads... Windows Central Questions & Answers
    03-18-2015 02:07 PM
  16. vdfl's Avatar
    Okay!
    Thank you!!
    03-18-2015 02:39 PM

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