1. WPCentral Question's Avatar
    its a windows blu phone with 2 sim cards
    03-17-2015 01:01 PM
  2. gpobernardo's Avatar
    its a windows blu phone with 2 sim cards
    Please provide us with more details. What happened before it got locked? What does it say on the locked screen?

    You may also want to create a Windows Central account so you can track responses to your query easily.
    RumoredNow and xandros9 like this.
    03-17-2015 01:29 PM
  3. RumoredNow's Avatar
    Yes please... we need more information about what you mean by "screen is locked."

    If that means the phone is stuck on one screen and has "frozen" that is a different problem from a lock screen that will not unlock and let you use the phone...

    As a quick fix try a Soft Reset. Hold down the Power+ Volume Down buttons until your Blu vibrates and reboots (about 10 seconds).
    gpobernardo and xandros9 like this.
    03-17-2015 01:41 PM

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