1. Windows Central Question's Avatar
    Can't get passed connecting to Microsoft account with user name and password.
    03-22-2015 12:06 AM
  2. RumoredNow's Avatar
    All signs point to a sync error in your Microsoft Account.

    Make sure date and time are correct for where you are.

    Remove any restrictions in Data Sense.

    Go to Settings > email + accounts > hold down on the Account Name > tap sync from the popup

    If it does not sync > Soft Reset and try all the above again

    Soft Reset by holding the Volume Down + Power buttons until the phone vibrates and reboots (about 10 seconds). You will not lose data - this is not a full reset.

    If it still fails, try logging onto your Microsoft Account on a PC Browser and checking that there are no issues.

    If you need to, please sign up for the site so you can access Reply function and continue the conversation here.
  3. RumoredNow's Avatar
    All signs point to a sync error in your Microsoft Account.

    Make sure date and time are correct for where you are.

    Remove any restrictions in Data Sense.

    Go to Settings > email + accounts > hold down on the Account Name > tap sync from the popup

    If it does not sync > Soft Reset and try all the above again

    Soft Reset by holding the Volume Down + Power buttons until the phone vibrates and reboots (about 10 seconds). You will not lose data - this is not a full reset.

    If it still fails, try logging onto your Microsoft Account on a PC Browser and checking that there are no issues.

    If you need to, please sign up for the site so you can access Reply function and continue the conversation here.
    Xsled and Laura Knotek like this.
    03-22-2015 12:29 AM

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