1. Windows Central Question's Avatar
    I am 14, and I was messaging my friend, and then my phone screen just went black, it is on, but it won't turn on or off. I have tried holding buttons down, but it won't work. I need help asap....
    03-23-2015 12:33 PM
  2. RumoredNow's Avatar
    Try holding the Volume Down + Power buttons for 10 seconds or so. Your phone should vibrate and reboot. This is a Soft Reset that clears out system memory. You do not lose data.

    If that does not work, try holding the Volume Down for about 8 seconds and then plug into a USB port. Immediately release the Volume down button. You should see a giant exclamation mark (!) on the screen. From there you can unplug from the PC and try the Soft Rest method listed above.

    If neither of these works, please join the site so you can reply in this thread.

    If you are using a 3rd party messenger App, consider switching if the problem recurs.
    03-23-2015 01:16 PM

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