03-26-2015 04:20 PM
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  1. WPCentral Question's Avatar
    WPCentral Question
    why when i turn on my nokia phone it brings up unhappy face with a blue background, and it keeps turning back on and off
    03-26-2015 04:02 PM
  2. RumoredNow's Avatar
    RumoredNow
    Download the second tool from here (Lumia Software recovery Tool) FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA

    Turn the phone off... Or if it won't power down use the next Boot Cycle.

    From power off hold the Volume Down button and plug it into a USB port. Hold that Volume Down button until it boots to a screen with a giant exclamation point on it.
    hard-reset-lumia-520.jpg

    Now use the Lumia Software Recovery Tool to flash a clean version of the OS and Firmware to your phone. Use the "my phone will not boot or respond" option.

    Your Boot File has become corrupted.
  3. RumoredNow's Avatar
    RumoredNow
    Download the second tool from here (Lumia Software recovery Tool) FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA

    Turn the phone off... Or if it won't power down use the next Boot Cycle.

    From power off hold the Volume Down button and plug it into a USB port. Hold that Volume Down button until it boots to a screen with a giant exclamation point on it.
    Click image for larger version.  Name: hard-reset-lumia-520.jpg  Views: 1  Size: 34.5 KB  ID: 100550

    Now use the Lumia Software Recovery Tool to flash a clean version of the OS and Firmware to your phone. Use the "my phone will not boot or respond" option.

    Your Boot File has become corrupted.
    Guytronic and Harrie-S like this.
    03-26-2015 04:20 PM
  4. Guytronic's Avatar
    Guytronic
    Which Nokia phone?
    What firmware version?
    Is the battery charged?

    Sounds like a failed firmware update.
    Connect to the charger and reset
    RumoredNow likes this.
    03-26-2015 04:20 PM
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